Haack Robert Diamond Importers in 7530 West Layton Avenue

Customer Reviews about Haack Robert Diamond Importers:

• ★ ★ ★ ★ ★
  I had a great experience at the Glendale location, and my friend, went to the south location. I dealt with Michele and was selling jewelry. She made me an offer which I was thrilled with, did shop around first, and she asked if there was anything sentimental. On the one that was, she recommended not to sell the center diamond, but to set it into something I would enjoy. Next time I went in, I learned Robert Haack had two gemologists, Gary and Shawna at this location. Shawna was happy to teach me a little about diamonds. Not only that, but on the tables were some microscopes available for customers to use. Love the education. My friend (I went with) got offered about 20% more on his gold. We dealt with Leslie. She actually suggested to my friend, who was shy, to shop around. He already did and didn't want to go to every jewelry store. There is a Kesslers down the street of this location to get another offer. See for yourself. I can't speak for the other employees, but Leslie, Michele and Shawna, all A+
  By Joe Tarbell, September 12, 2017
• ★ ★ ★ ★ ★
  Wonderful experience when I sold my (dis) engagement ring!! Provided fair prices and extremely friendly service. Would highly recommend this place to anyone looking to sell their unwanted pieces.
  By Bianca Belli, February 26, 2017
• ★ ☆ ☆ ☆ ☆
  Extremely unprofessional. My partner tried to work with them to design a custom necklace as a surprise birthday present for me recently. After picking it up and paying in full, he realized the chain was not what he had ordered and checked his receipt. He called the store and the salesperson he had been working with tried to tell him he was wrong, even though the correct receipt did not match the chain on the necklace he was given. This went on for days and my birthday was missed. They implied, both in person, and over the phone that he was simply trying to return it because I didn't like it - when all he wanted was for them to correct their mistake. I STILL haven't seen the necklace - he wouldn't show it to me until they had fixed their mistake, which never happened. He returned the necklace today for store credit, with my never seeing it, because they refused to correct their mistake and he did not want to give me whatever they had put together for him instead. While he was returning it, the staff even had the gall to advise him to bring me along next time so that I could pick something I liked, once again, implying that *I* was the reason for the return. I'm very upset that he was forced to take store credit for their mistake and disappointed that we have to give these jerks any business at all. Had it not been a surprise, I would have advised him to go elsewhere and certainly will in the future.
  By Samantha Harmon-Smith, February 04, 2017
• ★ ★ ★ ★ ★
  We just recently purchased a custom made wedding band for my fiancée. Leslie helped us throughout the whole process. She's amazing!!! She worked with us to keep us within our budget and within our time line with our wedding coming up so soon. I will def. recommended. Can't wait for the wedding to show the ring off!
  By Claudia Romero, December 18, 2016

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